EV Charging Support — We're Here 24/7

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Detroit-based support for EV drivers

and charging network operators

Red E Charge operates over 1,500 EV charging stations across the United States and Canada. Our Detroit-based support team is available 24 hours a day, 7 days a week — for both commercial charging operators and individual EV drivers. Whether you're troubleshooting a charging session, reporting a station issue, or managing a commercial installation, we're here to help.

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RED E Is Here For You 24/7

For any inquiries or assistance with RED E charging, our dedicated support team is here to help with 24/7 live support from our engineers in Detroit, Michigan

Phone support for EV drivers

1-313-262-6722

Available 24/7 for charging issues, station troubleshooting, and network support across Red E's commercial and residential locations.

Email support for EV drivers

support@redecharge.com

We respond within 24 hours for all commercial and personal charger inquiries across the Red E network.

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What Red E Support Covers

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Detroit-based EV charging experts, supporting your needs anytime, anywhere

Red E support handles charging session failures, connector compatibility questions, payment issues, app troubleshooting, station outage reports, and commercial charger maintenance coordination. Our engineers in Detroit monitor the network around the clock so you're never left without help.

Frequently Asked Questions — EV Charging Support

  • Call 1-313-262-6722 or email support@redecharge.com. Support is available 24 hours a day, 7 days a week.

  • Red E support covers charging session failures, payment problems, connector issues, app errors, station outages, and commercial charger maintenance across all 1,500+ network locations.

  • Yes. Red E provides dedicated support for commercial property owners and fleet operators with chargers on the Red E network, available 24/7 by phone and email.

  • Use the Red E mobile app or visit redecharge.com/find-a-charger to search by location. You can also browse all stations at locations.redecharge.com.

  • Red E accepts credit and debit cards and digital wallets through the Red E app. No membership is required to charge.

  • Red E stations support CHAdeMO, CCS, and Type 2 connectors, covering the majority of electric vehicles available in the US and Canada.

  • Call 1-313-262-6722 immediately. Our team monitors all stations 24/7 and will dispatch support or guide you to the nearest available charger.

  • Red E Charge is headquartered in Detroit, Michigan. Our engineering and support team operates from Detroit with coverage across the full Red E network.

Need help right now?

Call 1-313-262-6722 or email support@redecharge.com
our Detroit-based team is on standby 24/7.